Frequently Asked Questions
General Questions
How can my store become a Koala Studios retailer?
Koala Studios is distributed in the U.S. by Tacony Corporation. For
information on becoming a retailer, please contact us by clicking here.
Can I purchase in Canada?
At this time we do not have any Authorized Retailers in Canada.
Can you offer replacement parts?
There is a limited selection of replacement parts available here or contact your Koala Studios retailer.
What material is used to make Koala Studios cabinets?
Koala Studios cabinets are made from fiberboard composed of wood and
other plant fiber compressed into boards. The fiberboards are finished
with a high quality vinyl veneer that is mar-resistant and moisture
resistant.
How do I replace the casters on my SewComfort Chair
View our assembly and information guides here.
How do I assemble my Koala Studios SewComfort Chair?
Assemble your Koala SewComfort chair with the help of these assembly instructions.
View our assembly and information videos here.
Tell me more about the Koala SewComfort Chair.
The Koala SewComfort Chair has a recommended weight limit of 250 lbs.
Seat Height from floor-
Up- 27-1/8"
Down- 19-3/4"
Seat Back Height-
Up- 46-1/2"
Down- 37-3/4"
Seat back tilts back 6-1/8" from vertical, and tilts forward 3" from
vertical. The Seat back also adjusts a total of 4" up and down in
reference to seat position.
The seat back measures 20" high and 19" wide. The seat measures 18" front to back (+/- 1") and 19" wide
The top of the foot rest site 6-3/4" from the floor, the casters are
2" in diameter each, and the total footprint of the chair is 26-1/2" in
diameter.
How do I know which custom cut acrylic machine insert size to order? Can I tell you which machine I have?
Refer to the “Insert Measurement Guide” PDF on the Custom Cut Acrylic Machine Insert product page. Your machine will be listed next to the insert size we recommend. If your machine is not listed, please reach out to us via the Contact Us form.
How do I purchase a Koala Studio?
Find your local retailer here.
How should I care for and clean my Koala Studio?
Your Koala Studio may be cleaned with a damp cloth, then wiped dry if necessary, mild soap and water may be used. Although we would recommend a clean dry cloth and a furniture polish would offer the best results. Avoid setting anything too hot on the surface as well. Avoid exposure to extreme temperatures and extreme sunlight exposure.
Is the finish easily scratched?
The finish is a thick vinyl veneer that is mar-resistant, water
resistant, and beautiful. Veneer of this quality has a wonderful
richness of color but is not bullet proof. Take care when using
scissors, notions, and other accessories.
Delivery
How much does it cost to ship the products to my home?
Please see our Delivery Services Page.
Where does Koala Studios ship?
Koala Studios ship throughout the United States, please note there may be limited availability in Montana.
Cabinets
Can I purchase in Canada?
At this time we do not have any Authorized Retailers in Canada.
How much do Koala Studios cabinets cost?
Please see pricing on our cabinet product pages here. If you would rather shop local, please use our retailer locator to find a retailer near you. Note that our retailer’s prices may differ to what we offer on this site.
What is the recommended weight limit for the back and side leaf extensions?
The max weight limit for the back leaf extension is 110lbs (50kg).
The max weight limit for the right and left leaf extensions is 55lbs (25kg) on each side.
Can Koala Studios cabinet drawers be removed?
We do not recommend removing the drawers as it can cause the drawer tracking system to become disengaged.
How much do Koala Studios cabinets weigh?
The Quilter's Vision cabinet weighs 155 pounds, and the caddie weighs 80 pounds, for a combined weight of 235 pounds.
What material is used to make Koala Studios cabinets?
Koala Studios cabinets are made from fiberboard composed of wood and
other plant fiber compressed into boards. The fiberboards are finished
with a high quality vinyl veneer that is mar-resistant and moisture
resistant.
How does the Koala Studios hydraulic lift work?
There is a black adjustment knob below the machine lift platform on the
lift column that raises and lowers the machine to bring it level with
the top cabinet surface. If the lift does not move, it is locked and can
be loosened by turning the knob counter-clockwise.
At how many levels can the hydraulic lift be locked?
Koala Studios hydraulic lifts can be locked in three positions for
flatbed sewing, free arm/embroidery, or storage and adjusted to fit
machines of different heights.
The lift in the All-In-One Embroidery Studio is fully adjustable and can
be programmed to three specific heights based on your preference for
storage, sewing, and embroidery.
What is the recommended weight limit for Koala Studios lifts?
Lifts on the Quilter’s Vision, Eclipse, and Compact can support machines
weighing up to 35 pounds. The All-In-One Embroidery Studio can support
machines weighing up to 75 pounds
How do I know if my sewing machine will fit in a Koala Studios cabinet?
Measure the base of your machine to determine if it fits in the cabinet
opening (see below.) Note - it's also important for your machine to be
positioned correctly when you are sitting in front of the needle
(adequate space to the left of the needle in the sitting area below the
top surface.) Visit your Koala Studios retailer for help with finding
the right cabinet for your machine.
Quilter's Vision Opening Size 24-1/4" x 12-5/8"
Eclipse Opening Size 24-1/4" x 12-5/8"
Compact Opening Size 18-7/8" x 11-1/4"
All-In-One Embroidery Studio 32-½” x 15-1/8”
Is assembly required?
Our cabinets come fully assembled, just add casters and handles as necessary.
Are casters optional?
No the studio ships with casters, and the cabinets are designed to be used with casters.
What is the Thread Closet? Can I add it to my Koala Studio?
The glide-out Thread Closet stores 100 spools of thread, up to mini-king
size, on steel pegs. Four shelves tilt down for easy access to the back
row of spools. It is included as a standard feature in the All-In-One
Embroidery Studio. It cannot be added to any other models.
What is the Embroidery Module Closet? Can I add it to my Koala Studio?
The glide-out embroidery module closet is included as a standard feature
in the All-In-One Embroidery Studio. It stores a variety of module and
hoop sizes. It cannot be added to any other studio model.
What do you mean by “studio?"
More than just a table or storage cabinet, Koala Studios are designed
and built to complement your home, as well as inspire creativity. When
using a Koala Studio, even when shared with other furniture, we consider
this space to be your creative retreat.
Former Models
How do I assemble the Koala Studios Elevating Desk?
The Koala Studios Elevating Desk can easily be assembled by two people. All assembly instructions are available here.
How do I assemble my Koala Studio?
Use our useful assembly videos for step by step instructions on how to
assemble your Koala Studios Creative Center or Caddy. All videos are
available here.
How much weight will the XL lift support?
The XL lift has a dual motor rack and pinion mechanism which creates a strong and steady sewing and/or embroidery surface. The lift is approved and tested to hold up to 85 pounds.
Need guidance? Let’s stitch this together.
Our team of experts is here to help you find the ideal setup for your sewing, embroidery, or serging needs. We’ll help you find the best fit for you and your creative space.