Refund and Returns Policy

At KoalaCabinets.com, we specialize in crafting custom-built and on-demand products tailored to your choices and options as selected in the purchase process. Due to the personalized nature of our offerings, we typically do not accept returns. However, your satisfaction is paramount, and we understand that situations may arise. Please review the following guidelines for our refund and returns policy:

• Order Modifications:

  • Contact us within 24 hours of placing your order for any modifications.
  • Changes requested after this period may not be accommodated due to production processes.

• Quality Assurance:

  • We ensure that every product is crafted with precision and care.
  • In the rare event of a defect or error on our part, please contact us immediately for resolution.

• Cancellation:

  • Orders can be canceled within 24 hours of placement.
  • Customized or on-demand products may not be eligible for cancellation after this timeframe.

• Refunds:

  • Refunds will be considered on a case-by-case basis.
  • Refund requests must be submitted within 7 days of receiving the product.
  • Products must be unused and in their original condition.

• How to Request a Refund:

  • Contact our customer service team at https://koalacabinets.com/contact with your order number and details.
  • Provide clear photos of any defects or issues.

• Exceptions:

  • Personalized or customized items are generally non-refundable unless there is a manufacturing defect.
  • Shipping fees are non-refundable.

• Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

• Processing Time:

  • Refund processing may take 7-14 business days after the returned product is received and inspected.

• Contact Information:

  • For inquiries or to initiate a refund, please contact our customer service at https://koalacabinets.com/contact

By engaging with KoalaCabinets.com, you acknowledge and agree to these refund and returns policies. We appreciate your understanding and look forward to providing you with exceptional, customized products.

Last updated: 12/12/2023